Welcome to the Excellence in Missouri Foundation

2013 Annual EMC Conference - November 21

One BIG day of performance excellence and Baldrige information from 2013 National Award Recipient Guest Speakers...a day you won't want to miss.  Our conference will be held in Columbia, Missouri at the Hilton Garden Inn Conference Center on November 21 from 9:00 a.m. - 4:30 p.m. 

We heard the feedback regarding organizations trimming budgets for conference attendance and we have made it extremely cost effective this year for YOU to attend!

A one day offering means:
*Less money spent on overnight hotel expenses
*A wealth of important, ready-to-use performance excellence insight gained all in one day!
*One NEW, LOW, ALL-INCLUSIVE PRICE - $279.00 Regular Price - (some discounts will apply for Volunteers and Members)
*Included is the Awards Banquet Luncheon where Award Recipients of 2013 will be showcased...an elegant event filled with more best practices information!  (included in your price of registration as your lunch meal for the day)

 Click Here to be taken to the Online Registration Forms

Click here to be taken to the Online Registration Forms

Plenary Sessions - 1
10:00 - 10:50 a.m. 

Building and Sustaining Shared Leadership 
(Leadership Focus)

This presentation will focus on the ways in which Jenks Public Schools develops internal and external leadership capacity among stakeholders.  Areas of discussion will include the district's Continuous Improvement Leadership Team, which champions the quality and improvement initiatives in the district; the Jenks Public Schools Teaching and Learning Leadership Development Program; the Curriculum Alignment and Materials Selection process; and the Bond Issue Task Force and Parent Legislative Action Committee work done through partnerships with parents and community members.

Presenter:  Lisa Muller, Assistant Superintendent, Teaching and Learning, Jenks Public Schools


Lisa Muller joined Jenks Public Schools in 1997  and currently is the Assistant Superintendent of Curriculum and School Improvement.  Lisa chairs the Continuous Improvement Leadership Team for Jenks Public Schools and is responsible for leading the continuous improvement efforts in the district.  Lisa holds a Bachelor’s degree in Curriculum and Instruction from Texas A & M University, a Master’s degree in Administration and Supervision from The University of Houston, and is pursuing an Ed.D. in Educational Administration, Curriculum, and Supervision at the University of Oklahoma.  She has also served as a member of the Malcolm Baldrige National Quality Award Program Board of Examiners.


In Search of Operational Excellence
(Operations Focus)

SSM Home Care, as a part of SSM Health Care, has embarked on the quality journey since 1990 under the inspiration of Sr. Mary Jean Ryan, SSM's CEO for 25 years.  SSM Home Care has utilized the Missouri Quality Award criteria as a Business Model to improve our business and health care processes in the mission to provide exceptional patient care.  This presentation will highlight some of the best practices of our operations focus and how these were improved upon using the quality criteria.
Presenter:  Ann Lowry & Laura Morris- SSM Home Care 


Laura Morris has been with SSM Health Care for the past thirteen years and currently serves as the Director of the SSM Hospice and Home Care Foundation. Based in St. Louis, she most recently she worked in SSM Health Care’s Corporate Communications Office where she wrote SSM Health Care’s 2011 Missouri Quality Award application and edited and/or supported numerous applications within the system. She has been an MQA examiner four times, as well as a senior examiner and team lead.

Ann Lowry has been with SSM Home Care for the past 6 years and currently serves as the Director of Clinical Excellence.  In her role she is responsible for SSM Home Care’s Quality, Safety and Risk, Clinical Education, Compliance and the Admission and Scheduling departments.  In 2011 and 2012 Ann was responsible for the preparing the  Missouri Quality Award applications for SSM Home Care.  Notably in 2012,   SSM Home Care was selected as a recipient of a MQA award and is the first home care agency to receive this prestigious award. 

Walk with Me:  Workforce Engagement on the Baldrige Journey
(Workforce Focus)

On the journey to performance excellence, every organization has to take its first step.  At the University of Kansas Medical center, we've chosen to start with our people.  An engaged workforce is essential to executing a plan, delighting customers and performing work at a high level.  Steffani Webb, Vice Chancellor for Administration, will discuss how KUMC is beginning its journey by developing a workforce of leaders at all levels - leaders who work hard on things that matter and treat others well.  Ms. Webb will discuss KUMC's cultural transformation to date and her expectations for the future. 

Presenter:  Steffani Webb, Vice Chancellor for Administration, Kansas University Medical Center 

Steffani Webb has worked in Academic Medicine for over thirty years, first at Duke University Medical center, and for the past nine years at KU Medical Center.  She has a passion for excellence, so when she took on the role of Vice Chancellor for Administration at KUMC in 2011, she began with a mission to transform the organization by employing the principles of the Baldrige Performance Excellence Program in support of the follow vision:
We believe that we change the world around us through the daily work we do at KUMC:
We educate the care givers and thought leaders of the future,
we make life changing discoveries while training a new generation of scientists,
we provide the best healthcare possible to our patients,
we are a powerful economic engine for our community and our state,
and we provide leadership to change the future of health and healthcare.
We are transforming our state, our nation, and our world through our people and the power of academic medicine.

The Baldrige Institute:  Announcing a New Management Certification Process 
(Informational Session)

The Excellence in Missouri Foundation is pleased to present this opportunity for professionals to demonstrate their performance excellence expertise.  The Baldrige Institute's Certification process validates an individual's knowledge of the Baldrige Criteria for Performance Excellence and their ability to evaluate organizational performance based upon those criteria.  Dr. Knox will take participants through the certification process and the various certification program levels which are currently being offered to allow Baldrige professionals the chance to earn professional credentials in the field of quality and management based on Baldrige principles.

Presenter:  Dr. Raina Knox, President, Excellence in Missouri Foundation

Dr. Raina Knox is the President of the Excellence in Missouri Foundation, which was established in 1992 to bring the management philosophies of the Malcolm Baldrige National Quality Award program to Missouri.
Dr. Knox is a seasoned professional with more than 25 years of progressive management experience in technology, business, consulting, operations, process improvement, and project management. She served as a volunteer in the Missouri Quality Award process as an examiner, team lead, judge, and chair of the panel of judges. She is currently on the Board of Directors for the Alliance of Performance Excellence.

Plenary Sessions - 2
11:00 - 11:50 a.m.

Education Roundtable Discussions
(Education Focus)

Lisa Muller of Jenks Public Schools will open this discussion session with a brief overview of how to begin implementing Baldrige and grow a school environment using the Baldrige Criteria.   Participants will then be divided into groups of 5-6 and given discussion starting statements/questions to get begin sharing with fellow educators about Baldrige.  Each group will be facilitated by  a Senior Leader from various Missouri School Districts at varying levels who have already begun the journey in their school systems.

Presenter:  Lisa Muller, Assistant Superintendent, Teaching and Learning, Jenks Public Schools 

Guest Group Facilitators:  
-Lisa Muller, Jenks Public Schools – Advanced Level  (National Award Recipient)
-Dr. Jeanette Cowherd, Park Hill  School District, Kansas City, MO  - Advanced Level 
(State Award Recipient)
-Kris Wingartener-Hartke, Special School District, St. Louis, MO – Intermediate Level 
(State Award Applicant for 2013)
-Dr. Norm Ridder, Springfield Public Schools, Springfield, MO – Advanced Level
-Dr. Michael Brown, Platte County School District, Platte City, MO – Beginning Level

The Voice of Your Customer:  Building Customer
Relationships for Long Term Success
(Customer Focus)

This session will discuss how MESA uses a Customer-Focused Approach to identify target markets, qualify expectations, listen to the voice of the customer and build relationships for long term success and growth.  Participants will learn how to segment, engage and win customers.

Presenter:  Greg Thomas, Director of MCC Operations, MESA Products, Inc.

Steadily rising the ranks from an Assistant in the Manufacturing Plant to the Director of Operations, Greg brings with him 28 years of dedicated service to MESA.  He oversees the Construction and Installation Division for Mid-Continent, East and Texas Regions.  He led MESA's effort to become ISO Certified and is a LEAN Implementer.  He has also served as an Examiner for the Oklahoma Quality Foundation.

 "What a Long Strange Trip it's Been": Our Journey Towards Excellence in Psychiatric Care
(Leadership Focus)

This presentation will describe the journey of leadership in a Psychiatric Hospital that adopted the Baldrige Management Model.  We will discuss the vision that has led us toward excellence in Psychiatric care the tools we used to improve our processes.
 We will focus on four primary customers:  Patients, Staff, Physicians, and Vendors.  We will present highlights of three years of feedback reports and the OFI's that made a difference.

Presenters:  Richard Failla, CEO,  & Debra Millet, Research Psychiatric Center

Richard Failla is a Psychotherapist and Hospital Administrator who has worked in Mental Health for over thirty years.  He is currently the Chief Executive Officer of Research Psychiatric Center, an HCA Hospital in Kansas City.  Prior to his appointment in 2008 at RPC, he served as Deputy Administrator of Mental Health for the State of Nevada where he was responsible for three State hospitals, and 26 Mental Health Centers.

Debra Millett is the Chief Nursing Officer at Research Psychiatric Center in Kansas City, Missouri.  She has twenty years experience as a psychiatric registered nurse caring for individuals with mental illness across the life span as well as in a variety of treatment settings from acute care in-patient to intensive day treatment facilities.  She is a Missouri Quality Award Examiner and currently engaged in the Magnet and Baldrige journey at Research Psychiatric Center.

Key Changes through our Baldrige Journey
(Journey Focus)

Strategic Alignment and Accountability: Turning Points in the Baldrige Journey
Learn how Henry Ford Health System has continued to leverage the Baldrige Criteria to make key structure and process changes during the past eight years.  You will have the opportunity to hear about this outstanding Malcolm Baldrige National Quality Award recipient organization ‘s journey up to receiving the award and the last few years following, how it has impacted their efforts for continuous excellence.

Presenter:  Laurie Jensen, Director of Organizational and Human Resource Development,  Henry Ford Health System

Bio coming soon!

Plenary Sessions - 3
2:00 - 2:50 p.m.

Elevating Employee Engagement
(Workforce Focus)
In this session, you will learn sure fire ways to ignite and engage a workforce to drive positive results.  Mr. Gonzalez will share his city’s management techniques to ensure that employees of the City of Irving, TX are engaged in their work to ensure their community is one of the best in the nation. 

Presenter:  Tommy Gonzalez, City Manager, City of Irving ,Texas

Under the leadership of Tommy Gonzalez, the City of Irving attained the lowest crime rate in recorded history, became the first city to receive the Texas Award for Performance Excellence from the Texas Quality Foundation, and the second municipal recipient of the prestigious Malcolm Baldrige National Quality Award.  Irving was also named on of the Top 20 Best Run Cities in America by 24/7 Wall St. and became the first city in Texas to successfully implement Lean Six Sigma.

Foundation for Excellence:  From Criteria Adoption to Application Process - (Journey Focus)

Since its adoption of the Baldrige Criteria for Performance Excellence as its management model, SSD of St. Louis County has conducted a self-assessment, engaged in a Baldrige-based strategic planning process, built a system of leadership and technical support to sustain effective use of the principles and practices of continuous improvement in the classroom, and completed an external review through the Missouri Quality Award process. Participants of this session will be able to 1) describe how the Baldrige categories serve as a blueprint for continuous improvement, 2) use the outcomes of “lessons learned” from SSD, and 3) use strategies for deployment from criteria awareness to the application process.

Presenter:  Dr. Mary Ann Tietjens, Planning & Development Consultant, Special School District of St. Louis County 


Dr. Mary Ann Tietjens is a Planning and Development Consultant for St. Louis County Special School District which provides special education services and career technical education to over 25,000 students within 22 local districts in St. Louis County. She provides leadership for the district's strategic planning and continuous improvement efforts.  Dr. Tietjens has over 30 years of experience in educational administration.  Her tenure in organizational development includes serving Special School District as Executive Director, Assistant Superintendent for Special Education, and Assistant Superintendent for Planning and Development. She has participated in the Missouri Quality Award process as a volunteer examiner and team lead in 2010-2012. 

Insights from Nestle’ Purina on Evolving in Social Media 
(Social Media Focus)

Laura Lee will give a background about Nestle’ Purina and then give insights as to how our 20 + brands have evolved over time in the social space.  She'll provide an understanding of how Purina tries to  add value, build relationships, and provide customer service to those who may or may not be our fans in the social space while sharing best practices along the way.

Presenter:  Laura Lee, Manage, Corporate Communications, Nestle’ Purina

Laura Lee is the Manager of Social Media Issues in the Corporate Communications Department at Nestle’ Purina.  

Laura has extensive marketing, digital, social media, and communications experience, most recently within the Consumer Communication & Insights organization at Purina.   Laura’s worked extensively with Facebook, Twitter, and Google to develop best practices and gain insights to improve Purina’s engagement and performance on social platforms across the brand portfolio.

Prior to joining Purina, Laura worked in advertising and marketing at Toyota and in sales and marketing with Anheuser-Busch.  Laura has a B.A. in communications/journalism from the University of Dayton and earned her MBA from the John M. Olin School of Business at Washington University in St. Louis.

Forming a Baldrige Community of Excellence - A Brighter Future for the Whole Community(Informational Session) 

Join the President of EiMF and another Founding Leader from a Baldrige Community of Excellence (BCOE) as they share the process for creating a BCOE in your town or region.  These community-centered groups have become terrific venues for learning about Baldrige, collaborating with other professionals using Baldrige, and networking with other community members with the same commitment…to create a culture of performance excellence within their community.

Presenters:  Dr. Raina Knox, President, Excellence in Missouri Foundation & Jan Dungan, Lake Regional Medical Center|

Dr. Raina Knox is the President of the Excellence in Missouri Foundation, which was established in 1992 to bring the management philosophies of the Malcolm Baldrige National Quality Award program to Missouri.  Dr. Knox is a seasoned professional with more than 25 years of progressive management experience in technology, business, consulting, operations, process improvement, and project management. She served as a volunteer in the Missouri Quality Award process as an examiner, team lead, judge, and chair of the panel of judges. She is currently on the Board of Directors for the Alliance of Performance Excellence.


Janice L. Dungan, Lake Regional Medical Center - Founding Organization for the Lake Area Baldrige Community of Excellence
Jan works for Lake regional Health System in Osage Beach, MO, where she is a Registered Nurse.  She has been working on the administrative side of health care for the past 20-plus years and is currently serving the organization in the capacity of VIP of Clinical services which encompasses nursing service, education, community outreach, and clinical dietitians.

Jan has a Bachelor of Science from the College of Emporia, Emporia, Kansas and a Master of Public Health from Saint Louis University, St. Louis, Missouri.  In addition to various professional and community organizations, Jan serves on the 2013 Missouri Quality Award Board of Examiners.  She has been involved in her organization's quality journey since 2000 which started with the Show Me Challenge and, since then, has included LRHS being a two-time recipient of the Missouri Quality Award.


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